General Policy
Do not send anything back until you receive an Return Id and approval for processing.
Please save all packing material and claim within 72 business hours from receiving the order.
All returned items will be tested upon arrival. If the item is reported defective or damaged and is found to be in sound working order there will be a 25% restocking fee charged to your credit card and shipping will not be refunded. fbswords.com reserves the right to refuse any returns.
Damaged Items via Use or Abuse
Customer assumes all responsibility for any items damaged during use. F.B Swords is not obligated to accept any returns on items damaged by customers. We reserve the rights to distinguish items damaged in transit, defective, or damaged by customers.
Refused Packages
Customers who refuse to accept shipments of their orders from F.B Swords are still bound to all policies agreed upon when placing their order and shall be liable for all return shipping charges accrued plus a 25% restocking fee as well Customs fees, duties and taxes. Shipping costs for unsatisfied products without a valid Return Id will not be reimbursed.